Information for Excel Customers

Important info for customers: shipping, warranties, and trailer registration

Important Excel Tent Trailer Information for Customers

This page contains information for new and existing customers, and will be updated regularly.

General Info

Excel Tent Trailers has proudly served the TENT and RV Industry for over a quarter century. Experience, craftsmanship, and innovative manufacturing have been vital to our success.

Proudly manufactured in Canada for the past 30 years thanks to all our wonderful dealers and customers and of course an amazing past and present team here at the plant, Excel tent trailers are sold in Canada and the USA.

We offer factory direct trailer sales to customers in Canada and the U.S. Our trailers are also available at select dealer locations.

Financing Options

We’re currently offering financing for Canada-based customers only.

Applications are generally approved in under 30 minutes, with terms of up to 20 years. Our solution is ideal for those who want flexibility without the upfront cash burden. Take a look at our financing page for more information.

Shipping Information

We ship Excel Tent Trailers all over the USA and Canada. The packaging fee per Excel Unit is CAD $ 395.00 + Tax or US $ 310.00

Steel tip stands / storage stands included in packaging fee.

This fee does not apply to units being picked up at the plant.

Tip stands are not included with units being picked up at the plant.

For US orders note that customs documents and brokering documents will be sent via email with trailer order confirmation. Freight will also be quoted via email.

Excel Tent Trailers Limited Trailer Warranty

Please Note that EXCEL PARTS, SERVICE and WARRANTY requests are not processed via phone. Excel Parts, Service, and Warranty requests must be submitted via email or through your dealer.

Email must include:

Dealer or Customer Name
Address
Phone Number
Trailer VIN Number
Description of what happened
Clear pictures of the defective part(s)
Where trailer is located.

Manufacturer must approve warranty claim prior to any work being done under a warranty claim.

View Full Warranty Details

Subject to all of the terms and conditions: Excel Tent Trailers warrants that under the conditions of proper installation, normal use and proper maintenance, the Excel Tent Trailers (“the product”) will be free from serious manufacturing defects in materials and workmanship for a period of one (1) year from the date of manufacture.

This Warranty is extended to the original purchaser only and is not transferable to subsequent owners or users.

If the product proves defective during the warranty period, Excel Tent Trailers, at its option and in its sole discretion, will repair the product at no charge for parts or labor.

The purchaser is responsible for bearing all costs and ensuring safe delivery and return of all warrantable product to and from the factory. In repairing any product, Sunlite Trailers Inc. may at its sole discretion use parts, assemblies or products for comparable or improved quality.

Replacement parts or repairs are warranted for the remainder of the original limited warranty period. Any defective parts, assemblies, and/or products become the property of Excel Tent Trailers. Claims will be handled according to the current Excel Tent Trailers, procedure.

All maintenance shall be the responsibility of the owner. This warranty expressly excludes the tires, appliances, accessories, and suspension, as such items are covered by separate warranties of the manufacturer respectively.

This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care. This limited warranty is voidable by Sunlite Trailers Inc. if it, in its sole discretion, determines that the product has been the subject of abuse, alteration, modification, neglect, incorrect installation, operation or maintenance.

Excel Tent Trailers shall not be obligated under warranty or liability.

a) to repair damage to the product resulting from attempts by personnel other than Excel Tent Trailers, representatives to install, repair or service the product unless directed by a Excel Tent Trailers representative,

b) to repair damage, malfunction, or degradation of performance of the product resulting from improper use;

c) to repair a product that has been altered, or modified or integrated with other products’

d) to repair damage, malfunction, or degradation of performance of the product resulting from misuse of the product as set out in this manual;

e) to repair damage to the product after the warranty term has expired; to repair damage caused by failure to properly care for and maintain the product, or

f) to repair damage, malfunction, or degradation of performance of the product if the unit has been the subject of rentals, lease, abuse, negligence, ‘off-road’ use, vandalism, neglect, accident, nor if the unit has been repaired or altered outside of Excel Tent Trailer’s factory without prior approval.

Any service identified in the above list not covered by the warranty and provided by Excel Tent Trailers at the Customer’s request shall be invoiced to Customer at Excel Tent Trailers then current rates for parts, labor and travel.

All warranty and product inquiries within the first year are to be directed to the

DISTRIBUTOR of original purchase no later than 30 days after defect first appears on the product. Excel Tent Trailers is not responsible for coverage under this warranty for notifications which occur outside the warranty period. Excel Tent Trailers alone and in its sole discretion shall determine whether a warranty claim is a defect covered under this warranty and if any of the limitations or exclusions in this limited warranty apply.

There could be slight variations that you see in color and texture in the product fabric, however it does not compromise the integrity of the product. Installations of replacement tents will be installed only at the factory. Some dark spots, lines, or color bleaching into PVC backside of the tent is common as fabric dye can leave such on the PVC. This is considered normal for this type of fabric.

All sales are final – deposits and sales are non-refundable.

THE ABOVE WARRANTIES ARE GIVEN BY Excel Tent Trailers WITH RESPECT TO THIS PRODUCT AND ITS RELATED ITEMS AND THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED. IN ALL INSTANCES, Excel Tent Trailers RESPONSIBILITY SHALL BE LIMITED TO REPAIR, REPLACE, OR OFFER A REFUND OF THE ORIGINAL PURCHASE PRICE FOR DEFECTIVE PRODUCTS OR COMPONENTS TO THE EXTENT REQUIRED BY THIS WARRANTY.

IN NO EVENT SHALL Excel Tent Trailers BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, RESULTANT OR CONSEQUENTIAL DAMAGES OF ANY KIND, (INCLUDING BUT NOT LIMITED TO LOSS OF USE, DAMAGE TO PERSON OR PROPERTY, LOSS OF PROFITS OR OF GOODWILL, OR OTHER COMMERCIAL LOSS OR INJURY) WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER Excel Tent Trailers, HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. NO OTHER PERSON OR ENTITY SHALL HAVE ANY RIGHTS UNDER THIS WARRANTY AND IT IS NOT INTENDED TO CREATE ANY THIRD-PARTY BENEFICIARY RIGHTS.

THE MANUFACTURER RESERVES THE RIGHT TO CHANGE SPECIFICATIONS WITHOUT NOTICE.

Warnings

Loss of control of the trailer or towing vehicle combination can result in damage to property, serious or fatal injury. The most common causes for losing control of the trailer are:
Excessive speed; driving faster than posted speed limit or for poor road and weather conditions
Failure to adjust driving behavior when towing the trailer, including steering and braking
Overloading or improperly distributing the load of the trailer
Improper securing of the latch on the trailer lid and/or the coupler
Not maintaining the tires (i.e. tire pressure, lug nuts, etc.) or suspension
Any alterations or modifications made to the rear of trailer can result in damage/accidents/fatal injury.

Securing the Trailer

The trailer latch MUST be secured by a locked padlock or locked chain when traveling. If in doubt, please contact us for recommended devices.
Maximum combined load for the trailer with accessories and cargo: 550 lbs.
Note that trailers produced after January 9th. 2024 will come with 750 lbs axles however we do not recommend exceeding maximum combined trailer load of 550 lbs.
Failure to adhere to the warnings and Important Information could result in serious injury and in some situations fatality.

All warranty and product inquiries within the first year are to be directed to the DISTRIBUTOR of original purchase.

NOTE that EXCEL WARRANTY requests are not processed via phone Warranty requests must be submitted via email or through your dealer.

Email must include:

Dealer or customer Name
Address
Phone Number
Trailer VIN number
Description of what happened
Clear pictures of the defective part(s)
Where trailer is located.

Manufacturer must approve warranty claim prior to any work being done under a warranty claim.

Register Your New Excel Tent Trailer

Excel Operator Tips & Guidelines

Here is a list of setup tips and operator guidelines:

Initial Set up

Park on level ground, then proceed to lower Hitch Jack – put it as low as it will go.
Lower the two rear jacks – go back to the front hitch jack and raise it up to level the trailer
Remove lock and unlatch the roof. Lift the roof of tent trailer (do NOT use the roof rack to lift the lid) – gently lift and walk the lid over and lower it to the ground – do not let it drop.

Inside

Slide the side arms up as high as they will go and tighten the knobs.

Outside

Place canopy support bars in their holders. (Remember –when closing – wire arms lay flat against the tent, up under the canopy, as they were when you opened the tent – this helps the tent trailer to fold down easily when closing.)
Awning
Can stay zipped on and flipped over the roof. It can add extra protection against the weather (like an extra tarp) & closes as part of the tent when shutting tent trailer down. The awning and tent must be completely dry before storing the trailer.
Do not use the roof rack to lift the lid. Simply lift the bottom edge of the lid at the corner and at the center.
When closing the tent trailer
Loosen the side arms knobs inside and lower the bars – zip shut all windows and leave doors tied open. Ensure the bed extension legs have been tucked in and lowered before closing.
Make sure all of the fabric is tucked inside the trailer otherwise, in wet weather, the seal will be broken, and it will get wet inside.
No force should be placed on the lid when closing your trailer (if it doesn’t close-something is not in its closed position).
Important Points to Remember
Tire manufacturer recommends the designated tire pressure and max tire pressure is listed on the tire sidewalls. Tire pressure should be checked prior to every trip.

Aluminum Prop

Can be used to assist in closing the tent or accessing storage during travel.
It is suggested to put a small mat inside on the floor of the tent trailer to catch the sand & dirt (whatever is on the floor…will be on your bed)
Roll unzipped window flaps up & in then raise zipper 1” on each side (to keep flap zippers from being damaged).
Jacks
Remember to fold all jacks back into traveling position. Many people forget.

Cleaning

To clean marks on fabric use mild dish soap and water. (No harsh detergent or cleaners, light dabbing no scrubbing)
The factory uses “Shine Plus” to clean & polish the exterior of the trailer.

Mandatory Safety

For safety reasons it is mandatory to put a padlock through the front clasp so it will not pop open during travel.

Additional Hints, Tips, and Information

IMPORTANT NOTE: Pre 2023 Tent fabric and fabric accessories have a WATER REPELLENT FINISH; water repellent spray and seam sealer must be applied before first use, and also before each new season. Your dealer can help with this as part of a pre-season service, tires, bearings and other safety components should be checked and serviced.
You can store 100 – 150 lbs evenly distributed on the roof rack while traveling.
We do not recommend using straps on the roof rack.
Check out our travel cargo cover with built in storage pouch.
IMPORTANT NOTE: Taking the trailer “off-roading” will void the warranty.
Excel II Tent trailers are only rated for paved or level gravel roads (no pot holes)
There is a rubber seal behind the tub hinge that is black and can be seen by the bed extension. This must not be damaged as it keeps water from entering the trailer in this area. Ensure this is kept free of rocks, sand and other debris
There is approximately 30 cu ft of storage space on the bed and our storage pod has 17cu ft of space.
Roof Rack – to save wear on the aluminum it is suggested to put clear 1” tube on the rails or use artificial turf when setting up on gravel.

Now fire the BBQ up, kick your feet up, and enjoy a cold beverage and smile!

Excel Downloadable Manuals

Available for download soon!